Leadership in Business Fast Track Couriers

Question: Discuss about theLeadership in Businessfor Fast Track Couriers. Answer: Introduction Fast Track Couriers has been operating in New South Wales for the past fifteen years. The company delivers goods in medium and large packages all over Sydney. The company has goodwill in the market because the customers can rely on the product as it values the customers (Gruber, Kihm and Lenz 2014). Background of the Business Sydney had a competitive market with respect to the delivery system when Fast Track entered in the market fifteen years back. The reputation of the company came after three years of its inception, which has shown a positive reflection in the growth and profit margin of the company (Ulmer, Brinkmann and Mattfield 2015). Business Products and Services The company offers international service, which transports the goods and products from Australia to other countries and vice versa. It also has the overnight service, which helps the customers to deliver their goods and products to their destination over a single night (Switala 2013). Change Goals and Strategic Goals of Firms: Strategic Goals Related change Goals Expanding the business in metropolitan cities GPS implementation will enable the firm in becoming more fast and effective in its delivery process. Delivering small and medium packages and enhancing the share of market by 7.5% Market enhancement share would enable the firm being more technologically improved developing it in a way where it grows more. Improving on the properly integrated loom in the direction of distribution management using technology GPS would help in incorporating the management with the staffs of distribution and employers who would able to monitor and track the trucks. Maintaining very consistent and aggravated workforce The company comprises of trucks through mechanical gate scheme that would make them think the firm cares for the hard efforts they put in. Possible Benefits of Change: -GPS implementation would enable the firm in tracking its staffs all the time and maintain them in proper manner. -The implementation strategy of new eight trucks would bring in additional competence for the firm, enhancing process of delivery. -Implementation of one-person one truck system would enable other staffs to experience free as the system gate would be automated. -Drivers might feel comfortable, as they would not be engaged in loading and unloading the parcels in manual systems through gate automation. -Employees might be feeling extra happy and motivated. Assessing Benefits Against Cost Plus Risks: Change Cost Risk Benefit GPS system implementation -Management interference might be felt by managers while delivering consignments -Non-acceptance of changes by staffs -The firms advancement in technology -The firm go on to become extra capable Bringing in fresh trucks The need of new trucks would require incurring a cost of around 6000000 The Fast Track courier company would be able to complete around deliveries of 20% in all the local locations -Enhancement of delivery capacity -Better market reach Change of one driver per truck -New recruitments to be paid wages and salaries -Gate automation requires extra cost for implementation of technology -The change might not be totally accepted by the drivers -The decision might leave the drivers unhappy -The requirement needs to be diminished of hiring external truckers -The probability of lifting injury is minimal Risk Analysis of Change Requirements: Change Risk Barrier Implementation of GPS -Old employees have problems in accepting technological changes. -The staffs might once more reject the change as previously done. Gate automation -Drivers might have that feeling that they are being underestimated -Incurring huge cost The change implementation might become difficult for the expert One driver per truck -An extra driver might become burden for company -The firm might lose on to some staffs New drivers will be needed and new trucks. Change Management Plan: -Brainstorming probable solutions: The firm would do well to analyze and assess the possible solutions to all the problems. As per the Fast track firm, they have originated two chief solutions that are pampering of the GPS system and automation of gate for attracting the firms efficiency along with the drivers. -The real change speed would be decided upon in the segment and resolution about ways through which implementation can be brought in. Managers need to be patient and slow in ringing the changes. The staff members cannot be confused about the change. -The management must reflect upon the ways of change affecting various staffs with all the levels of management having different views about the change-taking place. -The firm needs to classify obstacles in cases of non-acceptance of changes by the staffs, need for penny and new employee recruitment acquiring vast cost related to the firm. Business Operations The company can increase the productivity and the performance if they take the competitors on a serious note. The use of new and advanced technologies by the competitors helps them in convincing the customers and the employees that it will be beneficial for both. Thus, Fast Track Couriers will be at a loss with respect to the customers and the market share in the country. The productivity of the firm needs to be increased by making the employees undertake training and development programs by hiring an expert so that the interests of the employees can be increased in an efficient way (Aziz and Hikmat 2015). The General Manager of the company needs to look after the changes that will be made in the organization so that the profits can be increased by efficient communication network between the HR manager and the stakeholders (Wang, Dessouky and Ordonez 2015). The company needs to set targets for the employees that will motivate the employees in achieving it. When the employees will reach the target they will be rewarded in kind, which will act as a driving force in motivating all the employees to achieve the target. If the employees achieve more than their targets they will be given vouchers of a certain amount, which they can encash and buy any products or services of their choice (Ingaldi 2013). The capital requirement will be that the company is planning to buy extra trucks to meet the demands of the customers in Sydney. This will make the company to incur $60,000 for each truck. This will help in increasing the services of the firm and have more profits for the company. Management and Organizational Structure The family owns the company and three members of the family are part of the Management Board who are responsible for all the decisions of the company and the welfare of the organization. Apart from that, the Logistics Manager will be responsible for allotting the schedules to the twenty truck drivers that the company currently has in operation. The company also has five employees that support the office tasks with respect to administration, accounting, human resources and the sales of the organization (Lovelock and Patterson 2015). Figure 1: Organization Structure (Source: Fast Track Couriers Case Study) Proposal The company in its business so far allows two drivers per truck so that loading and unloading of the goods can take place easily. It is proposed that they would be installing automated gates in the truck so that one driver can do the duty alone, which will cost around $10,000. This will allow the company to buy ten new trucks in the process, which will cost around $60,000 per truck (Aziz and Hikmat 2015). Financial Background The financial position of the company is very good as it is seen that the current sales of the company is around $17 million and the current net profit is around $1.9 million. This has led to repaying of their loans that they had in the market, which was estimated to be around more than $200,000 per year. The operating cost of the company is calculated to be around more than $2.2 million and includes the administrative cost that is $100,000 as well (Switala 2013). It is forecasted that the company will make an average of 10 percent of more profit when it opens a branch in New South Wales. Risk Analysis The risk factor of the organization is minimal as the owners tread the paths carefully. The employees of the company will be recruited through proper interviews and will be trained for 2 weeks to understand the work that is done in the organization before joining the other employees on the floor. The company will keep close bond with their clients and foresee it as its strengths and core values for expanding their business (Karcz and Slusarczyk 2016). Conclusion After reviewing the company, it can be concluded that the company is in a stable position and can look forward to expand its business in NSW. The employees of the company are looked after in a proper manner so that they can have a balance in their work and life. The company has plans to buy more trucks from the profits that it is making so that they can hire more drivers and help to increase the employment of the region. Communication Strategy The process that will be used to develop this business plan will be to interview the employees and the truck drivers of the company who are presently working in the organization.The stakeholders of the company are its employees, the management board and the customers of the company who trust the organization for their services. The information that will be conveyed is regarding the change in the system with respect to the automatic gates that would be installed in the trucks and the use of GPS in the trucks. Reference List Aziz, R.H.H. and Hikmat, R., 2015. Improving Courier Service Reservation System: Reliability and Performance.Asian Journal of Natural Applied Sciences Vol,4, p.4. Gruber, J., Kihm, A. and Lenz, B., 2014. A new vehicle for urban freight? An ex-ante evaluation of electric cargo bikes in courier services.Research in Transportation Business Management,11, pp.53-62. Ingaldi, M., 2013. The implementation of the Servqual method in the courier services company.The International Journal of Transport Logistics,13, p.1. Karcz, J. and ?lusarczyk, B., 2016. Improvements in the quality of courier delivery.International Journal for Quality Research,10(2). Lovelock, C. and Patterson, P., 2015.Services marketing. Pearson Australia. ?wita?a, M., 2013. Marketing in the activities of logistics service providers-selected direct survey results.Journal of Economics Management,12, pp.97-110. Ulmer, M.W., Brinkmann, J. and Mattfeld, D.C., 2015. Anticipatory planning for courier, express and parcel services. InLogistics Management(pp. 313-324). Springer International Publishing. Wang, C., Dessouky, M. and Ordez, F., 2015. Routing Courier Delivery Services with Urgent Demand.INFOR: Information Systems and Operational Research,53(1), pp.26-39.